https://www.northerncreative.com.au/journal daily 0.75 2021-05-18 https://www.northerncreative.com.au/journal/know-thy-customer monthly 0.5 2021-05-18 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1617262760538-NXUE6S5SG0CAJ8KWWR74/Screen%2BShot%2B2021-02-16%2Bat%2B12.27.26%2Bam.jpg JOURNAL - Know thy customer. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1620701872528-V3RVXZ1BR9XW3GEZ576O/nathan-dumlao-lvWw_G8tKsk-unsplash.jpg JOURNAL - Know thy customer. - Post Purchase cognitive dissonance Post purchase consumer behaviour can be pivotal for how the end user will perceive and talk about you in their circles. Follow the below steps to ensure you are getting good word-of-mouth. Make sure all information is ready available and the customer is well informed on their purchase. Ensure expectations match reality. Provide accurate delivery/shipping times. Communicate! Communicate! Communicate! No customer wants to be left in the dark after purchasing or reaching out to a company. This is absolutely critical. Have a great return/exchange policy if the customers expectations have not been met. Expect the worst and have cognitive dissonance strategy in place. Bad word of mouth is hard to drown out. It can take up to 8 good reviews to suppress 1 bad review. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1620701145903-29OGLZ8970BHITXATYK7/jacqueline-munguia-1pAwJiCD60c-unsplash.jpg JOURNAL - Know thy customer. - Customer Profiling Whatever it is, the way you tell your story online can make all the difference. https://www.northerncreative.com.au/journal/know-thy-product monthly 0.5 2021-05-18 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1621304678172-0I34P878EG4GHHLMQVTP/zhanjiang-chen-Wg4QjbPLpoM-unsplash.jpg JOURNAL - Know thy product. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1620964603297-HVEZYOSR2ZWXOSZHDUDY/giorgio-trovato-p0OlRAAYXLY-unsplash.jpg JOURNAL - Know thy product. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1621304580368-7MQ5UBY4NEGQH19WLRBN/ian-schneider-TamMbr4okv4-unsplash.jpg JOURNAL - Know thy product. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1621305177389-HTFVJC6BSYMAZ1V75CEE/ave-calvar-JNwba6cv4e0-unsplash.jpg JOURNAL - Know thy product. - How can you add value to your product? There are many ways you can add value both tangible and intangible. Here are just a few to get you thinking. Outstanding customer service Courtesy follow up after sales contact Personal touch Packaging Social Aspect - % per sale donation, each sale a tree planted etc. Referral incentive We hope you enjoyed the read. If you and your business would like some assistance in this area we always love a chinwag at Northern Creative so please feel free to get in touch. https://www.northerncreative.com.au/journal/doing-business-with-a-conscience monthly 0.5 2021-05-04 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1619504487641-XC6VVSSK218A6WMSKK8N/charles-etoroma-k78R0lDxd48-unsplash.jpg JOURNAL - Doing business with a conscience. https://www.northerncreative.com.au/journal/category/Design monthly 0.5 https://www.northerncreative.com.au/journal/category/Inspiration monthly 0.5 https://www.northerncreative.com.au/journal/category/Lifestyle monthly 0.5 https://www.northerncreative.com.au/journal/category/Process monthly 0.5 https://www.northerncreative.com.au/journal/category/Sustainabilty monthly 0.5 https://www.northerncreative.com.au/journal/category/Business monthly 0.5 https://www.northerncreative.com.au/journal/category/Marketing monthly 0.5 https://www.northerncreative.com.au/about daily 0.75 2022-05-23 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/73d65c2f-7582-4fe1-a852-2f7248d0dc37/Our+Story About https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1618304410893-MSVUG9HEWEUYX0WWILJ3/The+Future About - the future. The future… we envisage a collaborative space where creatives from all walks of life can converge to do their thing. Inspired a few years back by a trip through the outskirts of Amsterdam where we stumbled across a massive old industrial warehouse converted into a buzzing creative mecca. Workshops, education events, film screenings, cafes, coffee, product launches, networking, community initiatives and social events. We have since labelled it The Amsterdam concept and have set it in our sights! https://www.northerncreative.com.au/home daily 1.0 2022-05-23 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1620710441431-AKV2QTQIDADZ7M4KFL6V/Content+Creators Home - CONTENT CREATION PACKAGE. https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1626417035506-BOF2HAXVVL8HTPSO9E1S/Communication+Package Home - COmmunication PACKAGE. SOCIAL MEDIA EMAIL CAMPAIGNS ADVERTISING ENGAGEMENT https://www.northerncreative.com.au/the-complete-package daily 0.75 2021-06-28 https://www.northerncreative.com.au/website-design daily 0.75 2021-04-20 https://www.northerncreative.com.au/content-creation daily 0.75 2021-04-29 https://www.northerncreative.com.au/marketing-strategy daily 0.75 2021-07-06 https://www.northerncreative.com.au/idea-conceptualisation daily 0.75 2021-04-20 https://www.northerncreative.com.au/branding daily 0.75 2021-04-20 https://www.northerncreative.com.au/contact daily 0.75 2021-07-06 https://www.northerncreative.com.au/portfolio daily 0.75 2025-06-27 https://www.northerncreative.com.au/portfolio/chateaux-commercial monthly 0.5 2021-03-23 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/be09ca0d-23de-453f-8c0f-b0d24b01e245/lifestyle-02.jpg Portfolio - Chateaux Group https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/cbb8f397-c891-43ac-9307-8ab002dad339/alexandr-hovhannisyan-OIVvwDIvmsk-unsplash.jpg Portfolio - Chateaux Group https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/8bd400fa-bbb2-4ffc-900f-188e8719624d/ahzam-ibrahim-7P1oKtfl0U0-unsplash.jpg Portfolio - Chateaux Group https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/10743e63-a132-43c6-87af-32c8d8809f10/Gold+Coast+-+Home+page+website.jpg Portfolio - Chateaux Group https://www.northerncreative.com.au/portfolio/modnpods monthly 0.5 2021-03-23 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/db4347eb-3e22-473b-9ea0-738d12cf790a/Photo%2B19-5-20%2C%2B9%2B33%2B27%2Bpm.jpg Portfolio - MODNPODS https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1c7b09d1-9fe7-4cca-b01a-2e94a3726448/4%2Bby%2B3.5.6.jpg Portfolio - MODNPODS https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/113bd211-ddb3-475e-a301-dad678261ed8/4%2Bby%2B3.5.5.jpg Portfolio - MODNPODS https://www.northerncreative.com.au/portfolio/amaroo-charters monthly 0.5 2021-04-07 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/e4cf64f7-73e7-4630-9481-c9bf76edb2f7/0e200d7bcd75707e6d7ad6bb2aeeb0ea.jpg Portfolio - AMAROO CHARTERS https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/be425128-8c31-46a5-8620-6d83e456cc17/8b9f7b0e293c531ce48c7702150d816f.jpg Portfolio - AMAROO CHARTERS https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/0831b80c-e3ce-4c2f-a067-95dbd1a33b65/2b6428e0d7975beeae23b650ab1fbdc6.jpg Portfolio - AMAROO CHARTERS https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/fc4d852e-6884-4b55-9efc-ae8f4d5029fc/9ee4aad17166ccab2aedc0d241971861.jpg Portfolio - AMAROO CHARTERS https://www.northerncreative.com.au/portfolio/the-grass-is-greener monthly 0.5 2021-03-23 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/a086bbcc-4cee-461d-aace-99b328622f76/5d081a27277f09043156e1d9_loop-poster-00001.jpg Portfolio - The Grass is Greener https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/ebf09bc6-1e7e-490e-ac26-cdff0776a595/Screen+Shot+2021-03-23+at+5.09.13+pm.png Portfolio - The Grass is Greener https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/1bb6809c-4b3a-4236-a2e6-3c8f0c14e83a/87d92b1cbeaf527ec025f5abe6209965-1559325708-1000x667.png Portfolio - The Grass is Greener https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/fa7bb39e-78d8-4fa0-a781-8e0b35691749/5d082ed7b1cfe2a31886f729_Open-Graph.png Portfolio - The Grass is Greener https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/ed01108c-f113-4346-b381-29cad14a86e5/efe777ecf4d9e1af2b402898d48091ce.jpg Portfolio - The Grass is Greener https://www.northerncreative.com.au/portfolio/the-beach-furniture monthly 0.5 2025-06-27 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/b9ce560e-53a6-4466-8cf5-533e1f661f41/TBF.jpg Portfolio - The Beach Furniture https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/ee7fa18b-da1f-494c-a7ff-4ab3540e3142/Beach_Slider_Dining_1600x.jpg Portfolio - The Beach Furniture https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/36931028-48da-4ca3-8baf-94ee475ff228/Beach_Slider_Lounge_1600x.jpg Portfolio - The Beach Furniture https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/0c4c85bf-36f1-4e96-924e-de73556f6ae1/Beach_Slider_outdoor_1600x.jpg Portfolio - The Beach Furniture https://www.northerncreative.com.au/portfolio/quatrodesign monthly 0.5 2025-06-27 https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/b9ce560e-53a6-4466-8cf5-533e1f661f41/TBF.jpg Portfolio - Quatro Design https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/ee7fa18b-da1f-494c-a7ff-4ab3540e3142/Beach_Slider_Dining_1600x.jpg Portfolio - Quatro Design https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/36931028-48da-4ca3-8baf-94ee475ff228/Beach_Slider_Lounge_1600x.jpg Portfolio - Quatro Design https://images.squarespace-cdn.com/content/v1/5f84e55d58de0213f08baf48/0c4c85bf-36f1-4e96-924e-de73556f6ae1/Beach_Slider_outdoor_1600x.jpg Portfolio - Quatro Design